While working with a customer named Cassandra in the perfume department, which comment is inappropriate?

In the context of customer service, particularly in a retail environment like a perfume department, it's crucial to maintain a positive and supportive interaction with customers. The chosen comment about the perfume not fitting Cassandra's personality is inappropriate because it directly critiques her taste or preferences. This kind of statement can come off as judgmental or dismissive, potentially making the customer feel uncomfortable or self-conscious about their choices.

In contrast, the other comments engage the customer in a constructive and encouraging manner. Acknowledging Cassandra's good taste, expressing observations about her preferences, and complimenting her on how the fragrance suits her are all positive affirmations. They create a welcoming atmosphere that encourages customers to explore their options and feel confident in their choices.