Which of the following scenarios shows the proper use of a business card?

Prepare for the MERA Customer Service Screening Test with interactive quizzes, flashcards, and comprehensive explanations. Enhance your skills and confidence for the exam.

The scenario highlights the proper use of a business card by effectively demonstrating a professional approach to customer service. Offering the business card after assisting the customer signifies a positive interaction, showing the representative's willingness to provide ongoing support and assistance. This proactive gesture allows the customer to feel valued and reassured that they can reach out for any further inquiries or special requests.

Providing the card in this manner fosters a connection beyond the immediate transaction, encouraging customer loyalty and trust. It indicates that the representative is approachable and dedicated to ensuring customer satisfaction, which is a vital aspect of excellent customer service. By leaving the door open for further communication, this scenario embodies the principles of good follow-up, maintaining a relationship that can lead to future business opportunities.

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