Which of the following is an acceptable technique for directing a customer to the Customer Service department?

Both of the techniques described in the choices A and C represent effective ways to guide a customer to the Customer Service department.

In the first technique, directing the customer with specific directions—"Customer service is on the third floor; take the elevator and turn right"—is beneficial because it provides clear and concise instructions that enable the customer to navigate to the department independently. This approach fosters a sense of autonomy for the customer and ensures they have the information they need to reach their destination without confusion.

The second technique emphasizes a more personal touch—"Someone in Customer Service can help you with that; I'll show you the way." This not only highlights the availability of support in Customer Service but also offers to accompany the customer, which can enhance their experience. By choosing to show the customer the way, the representative demonstrates a commitment to ensuring the customer receives the assistance they need, which can be particularly comforting for those who may feel lost or uncertain in the environment.

By combining clarity and support, both methods enhance customer experience and satisfaction. Therefore, the inclusion of both techniques in the correct answer reflects a well-rounded approach to customer service.