Which of the following is vital for resolving inquiries in customer service?

Having access to accurate information is crucial for resolving inquiries in customer service because it enables representatives to provide reliable and timely assistance to customers. When customer service agents are well-informed, they can address specific concerns, offer correct solutions, and guide customers effectively. This accurate knowledge helps build trust and satisfaction as customers feel that their inquiries are being handled competently.

In contrast, training personnel solely in sales tactics may not necessarily equip them with the necessary skills or information to resolve inquiries effectively, which requires a different focus on problem-solving and customer needs. Reducing the number of customer service agents can lead to longer wait times and inadequate service, negatively impacting customer satisfaction. Using generic responses fails to address the unique and specific needs of each customer, which can lead to frustration and a perception of poor service. Thus, accurate information stands out as the foundation of providing high-quality customer support.