Which of the following actions helps in keeping commitments to customers?

Calling customers back in a timely manner is crucial in maintaining commitments to customers because it demonstrates reliability and respect for their time. When a customer reaches out for assistance, they are often seeking a resolution promptly. By returning their call quickly, a customer service representative shows that they prioritize the customer's needs and are committed to providing the support required. This action builds trust and a positive relationship, as customers feel valued and assured that their concerns are taken seriously.

On the other hand, promising to find items may lead to disappointment if the commitment cannot be fulfilled, staying engaged on a call is important but does not specifically address following through on prior commitments, and immediately stopping other tasks might create neglect in other responsibilities, potentially impacting overall service quality. Consistent and timely follow-ups are fundamental to upholding customer expectations and ensuring satisfaction.