When talking to a new customer, what is the best way to engage with her?

Engaging with a new customer by matching your tone to her personality is a highly effective approach because it creates a sense of rapport and understanding. Each customer has a unique way of communicating, and by adjusting your tone to reflect their manner of speaking, you make them feel more at ease and valued. This method facilitates open dialogue and encourages the customer to express their needs and preferences, ultimately leading to a more positive interaction and increased trust.

Creating a comfortable atmosphere through tonal matching also shows that you are attentive and considerate of the customer’s feelings and style. It enhances the customer experience by allowing for a tailored interaction, making them more likely to respond positively and engage with you.

Other approaches, such as flattering about choices or trying to interact as if you are old friends, might come across as insincere or forced, especially with someone you do not know well. Similarly, attempting to convince her of what she should buy can feel aggressive and dismissive of the customer's needs and autonomy, which might lead to a negative impression. Therefore, adapting your tone to suit the customer's personality stands out as the most effective way to establish a connection in a customer service context.