When fitting products to a customer, what should you do?

When fitting products to a customer, asking questions to help her define the right fit is essential for ensuring that she receives personalized service tailored to her individual needs. This approach fosters a dialogue that allows the customer to express her preferences and provides you with valuable information to guide her in selecting the appropriate size and fit.

Engaging with the customer through questions not only demonstrates your attentiveness but also builds trust, as the customer feels involved in the decision-making process. This supportive environment encourages her to share any specific requirements or concerns she may have regarding the fit, which can lead to a higher level of satisfaction with her purchase.

This method contrasts with simply correcting the customer if she provides an incorrect size, which may come off as impolite or dismissive. Selecting an approximate size without consulting the customer may not address her unique needs, potentially leading to dissatisfaction with the product. Waiting for the customer to pick out the right size provides no guidance, which could result in frustration or confusion during the fitting process. Thus, engaging through questions is the most effective and customer-centric strategy in fitting products.