What should a salesperson do if the store does not offer a service requested by a customer?

A salesperson should politely let the customer know that the store does not offer the requested service while providing alternatives. This approach is essential for maintaining a positive customer experience. By acknowledging the customer's need and offering alternative solutions, the salesperson demonstrates good customer service skills, builds trust, and may turn a potentially negative interaction into a positive one. This responsiveness can lead to increased customer satisfaction and loyalty, as customers appreciate being informed and helped even if their specific request cannot be fulfilled.

The other choices reflect poor customer service practices. Ignoring the request overlooks the customer's needs, while turning them away without assistance can leave them feeling undervalued. Encouraging a customer to look elsewhere immediately fails to build any rapport or offer potential solutions, ultimately driving business away rather than fostering a helpful relationship.