What is an acceptable way to ask a customer's permission to provide alternatives?

Choosing to say, "We don't carry that specific brand, but may I suggest ..." effectively acknowledges the customer's initial preference while respectfully inviting them to consider other options. This approach demonstrates active listening, as it shows that you have understood the customer's request and are offering solutions that could still meet their needs. It emphasizes a willingness to help and presents alternatives in a positive light, making the customer feel valued and understood. Additionally, this method maintains a collaborative tone and encourages an open dialogue, allowing the customer to feel comfortable engaging with you about other products that may interest them.

The other choices do not convey the same clear and respectful transition to alternatives. They may come off as dismissive or limiting, potentially making the customer feel as if their preferences are being ignored or questioned.