If your company lacks a manual on product warranties, what should you do?

Creating your own manual with warranty information is essential when there is a lack of official documentation. By doing so, you are taking proactive steps to ensure that you provide accurate and consistent information to customers regarding warranties. This not only enhances customer service but also protects the company from potential disputes arising from misinformation. Having a well-organized manual can help address customer inquiries effectively and establish trust in the company's commitment to service and support.

Taking the initiative to compile a warranty manual demonstrates responsibility and dedication to customer satisfaction, which is crucial in any customer service role. It allows for clarity and consistency in responses, ultimately improving the overall customer experience.