If you overhear your boss giving incorrect contact information, what is the best action to take?

Providing the client with the correct information and explaining the error is the best course of action because it prioritizes the integrity of the communication and the relationship with the client. By addressing the mistake immediately, you ensure that the client receives accurate and timely information, which is essential in maintaining trust and effectiveness in customer service.

This approach also demonstrates proactive problem-solving and a commitment to excellence in service. Informing the client about the error not only helps correct the situation but also prevents potential confusion or complications that may arise from providing the incorrect information. In a customer service context, transparency and clarity are vital; addressing errors openly reinforces the importance of accuracy and fosters good relationships.

Choosing other options, such as remaining uninvolved or waiting until the client leaves, may lead to miscommunication and could negatively impact the client’s experience. Similarly, providing the correct name directly to your boss, while well-intentioned, may leave the client unaware of the error, which is not ideal for providing excellent service.