If you are helping one customer and a new customer arrives, what is the best approach?

Acknowledge the new customer's presence is the best approach because it demonstrates professionalism and attention to customer needs while also conveying that you value their time. By acknowledging the new customer, you can provide a sense of assurance that they have not been ignored and that you will attend to them as soon as possible. This approach also encourages a positive environment by making customers feel welcome and appreciated, which can enhance their overall experience with the service you provide.

Additionally, simply focusing on the current customer can make the new arrival feel marginalized or unimportant. Not addressing the new customer at all could lead to frustration and a negative perception of the service, while trying to assist based on potential spending could prioritize profit over customer satisfaction and loyalty. Therefore, acknowledging both customers is a key component of effective customer service that helps build goodwill and foster a positive atmosphere.