If a fellow employee disrupts your interaction with a client, what is your best response?

The most effective response when a fellow employee disrupts an interaction with a client is to ask another employee to assist while escorting the disruptive employee away. This approach maintains the professionalism and focus of the interaction with the client. By involving another employee, you demonstrate a commitment to providing excellent service and ensure that the client feels valued and attended to.

Additionally, removing the disruptive employee helps to minimize further interruptions and allows you to regain control of the situation. This method also keeps the interaction respectful and maintains a positive atmosphere for the client, which is crucial in customer service settings.

Other options, such as ignoring the disruptive employee or addressing them in front of the client, could undermine the professionalism of the service being provided, potentially leading to a less satisfactory experience for the client. Getting on the phone for assistance might not address the immediate disruption quickly enough, leaving the client feeling neglected. Thus, the chosen response effectively balances addressing the disruption while maintaining a quality customer service experience.