If a customer pays you with counterfeit currency, what should you do?

The correct response emphasizes the importance of gathering information about the customer while ensuring safety and compliance with legal standards. Noting the customer's description and any identifying information, such as physical appearance, clothing, and vehicle details, is crucial because it can aid law enforcement in tracking down the individual if necessary. This practice helps to create a record of the incident and demonstrates responsibility in addressing the situation.

This approach balances customer service with security concerns, ensuring that you are taking the right steps while avoiding potential confrontations or legal issues that may arise from simply returning counterfeit money or aggressively removing the customer from the premises. It's also critical to handle the situation discreetly to maintain a positive atmosphere in the store and to prevent distress to other customers.

Gathering details can also assist your establishment in reviewing policies or training concerning counterfeit currency, helping to prevent similar incidents in the future.