How should you respond to a customer who doubts a product’s quality?

Reassuring the customer with the warranty information is a strong response to their doubts about a product's quality. Providing details about the warranty not only demonstrates the company's confidence in the product but also offers the customer peace of mind. A warranty serves as a safety net, indicating that if they encounter any issues, they have support available, which can significantly alleviate concerns about quality. This approach builds trust and fosters a positive customer relationship, as it shows the company stands behind its products.

While options like explaining the return process or suggesting a different product may provide assistance, they do not directly address the customer's immediate concern about quality and reassurance. Arguing about the product's benefits can come off as dismissive of the customer's feelings, making it less effective in addressing their doubts. Thus, offering warranty information not only affirms the product's quality but also prioritizes the customer's sense of security and satisfaction.