A customer walks into the office and asks for the deadline to file a permit application. What is the best action to take if you do not know the answer?

The best action to take in this scenario is to inform the person that you don't know the answer but will find out. This approach demonstrates professionalism and a commitment to providing accurate information. It reassures the customer that you are taking their inquiry seriously and are willing to assist them further by seeking out the correct details.

By stating that you will find the answer, you maintain transparency and trust. It also allows you to gather the necessary information, ensuring that the customer receives reliable and updated information rather than relying on a guess or assumption, which could lead to misinformation. Engaging in this manner fosters a positive interaction and shows that you value the customer's needs.

The other options could lead to misunderstandings or dissatisfaction. Simply guessing what the answer might be could result in providing incorrect information, while referring the person to your supervisor might create unnecessary delays or give the impression that you are not capable of assisting them. Saying you are not allowed to give out the information may come across as unhelpful or dismissive, potentially frustrating the customer. Therefore, offering to find out the information is the most effective and customer-friendly approach.