A customer trying on a watch is interested in changing the band. What is a good closing statement for the sale?

Prepare for the MERA Customer Service Screening Test with interactive quizzes, flashcards, and comprehensive explanations. Enhance your skills and confidence for the exam.

The closing statement that involves replacing the band for the watch is an effective choice because it directly addresses the customer's expressed interest. By offering to change the band, you're demonstrating attentiveness to the customer's needs and preferences, which enhances their experience. This proactive response can create a sense of urgency and excitement about finalizing the purchase, as it shows that you are ready to take action that aligns with the customer's desire to customize their watch.

Additionally, it moves the conversation naturally towards completing the sale while also emphasizing customer service. By engaging the customer in this way, you reinforce their interest and make it easier for them to commit to the purchase, positioning yourself as a helpful and knowledgeable guide in their shopping experience.

The other statements do not effectively facilitate the transition to closing a sale. For example, asking if they want to see more styles could lead to indecision and prolong the buying process. Inquiring about payment methods might feel transactional if done too early in the conversation, while mentioning a future sale could make the customer hesitate, thinking they might wait for a better deal.

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